Customer Service
About Course
The Customer Service Excellence course equips learners with the skills to
deliver exceptional customer experiences. This course covers communication techniques, conflict
resolution, customer relationship management, and service standards. Through role-playing and
practical scenarios, students will learn to handle customer inquiries and complaints
professionally. Ideal for individuals seeking to excel in customer-facing roles.
Course Content
Foundations of Customer Service
Communication and Interpersonal Skills
Technology in Customer Service
Service Recovery and Conflict Resolution
Cultural Sensitivity and Diversity
Professionalism and Workplace Etiquette
Customer Feedback and Performance Measurement
Trends and Challenges in Customer Service
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